Title: Centralized Services Engineer
Reports to: Centralized Services Manager
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who can thrive in and contribute to this environment while putting the customer first.
We are seeking an individual to join our team with experience in identifying day to day manual tasks and find a way to automate those processes. The objective of this team is to design, implement, and support scalable multitenant solutions that serve both internal staff and external customers. You will be working with a mixture of services, vendors and applications. Working on these solutions will include research and development of new solutions, implementation of established solutions according to best practice/documentation, creating documentation of the solutions, and providing second-line support for these solutions (either directly to end users or to other Atlas Technica employees).
Required for Centralized Services Engineer:
- 4-year college degree in Computer Science, Computer Engineering, Information technology or related field and 4 years of experience in the IT industry with relevant technologies, or 8 years of overall IT experience and 2-4 years with relevant technologies:
- Azure services
- Microsoft/Office 365
- Active Directory
- At least 2 years of experience at a Managed Services Provider.
- At least 2 years of experience with an automation language such as PowerShell or Python.
- At least 2 years of experience with MS SQL, MySQL or related relational databases
- At least 1 year of experience working as an administrator in one or more of the following:
- Connectwise Manage
- Connectwise ScreenConnect
- Connectwise CPQ/Sell
- Connectwise BrightGauge
- NinjaOne
- Exposure to/ability to support and manage GDAP and Lighthouse
- Experience integrating solutions via REST API
- Ability to communicate complex technical information to different audiences.
- Experience with writing technical documentation
- Drive, willingness to learn, responsibility for one’s own work and the overall outcome.
Nice to have:
- Active certifications in Azure or Microsoft/Office 365.
- Experience working with and deploying one or more enterprise level solutions
- Experience working with clients in finance or alternative investment industries.
- Experience working with various vendors to escalate support issues
- Experience troubleshooting OS X