Title: Internal Support Engineer
Reports to: Internal Support Manager
Department: Internal Support
Location/Type: London, United Kingdom - Onsite in our Central London Office
Type: Full Time
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
As an Internal Support Engineer, you will be responsible for the internal technology platforms of the firm and support of our employees' technical needs. The goal of this team is to design, implement and support solutions for our internal staff. You will be working with a mixture of services, vendors, and applications. Working on these solutions will include research and development of new solutions, implementation of established solutions according to best practice/documentation, and creating documentation of the solutions.
Responsibilities:
- Work with the Internal Support Manager to develop and execute the Internal support Team vision
- Work with internal staff on support solutions
- Research and develop service-related processes and solutions
- Create documentation for support best practices
- Automate existing processes
- Research and deploy new systems and tools to improve efficiency and scalability
- Manage the systems used by staff to perform their duties
- Proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers
- Identify potential obstacles and suggest operational and security improvements
- Participate in organizational initiatives to improve functions, processes, and technology for Atlas Technica and clients
Requirements:
- Bachelor’s degree or equivalent relevant experience
- Highly organized with excellent communication skills
- Goal-oriented individual
- Proven ability to solve problems creatively
- Ability to multitask in a fast-paced environment
- Excellent analytical skills
- Experience working with Microsoft technologies and infrastructure
- Excellent communication skills
Desirable Qualities:
- Managed Services experience
- Experience with MS SQL, MySQL, or related databases
- Experience creating Power BI reports
- Experience with Azure services
- Experience with Microsoft/Office 365, Azure AD
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.